Shipping & Processing:

• Carrier & Rates: We ship within the United States via USPS, FedEx, and UPS. Shipping costs are calculated dynamically at checkout based on package quantity, total weight, and destination address. You will be notified if a structural carrier cost adjustment occurs prior to dispatch.
• Processing Timeline: For in-stock items, orders process and ship within 2–5 business days. Orders must be placed before 4:00 PM EST to begin processing that business day.
• Free Shipping: Enjoy free standard shipping to any of the 50 United States on orders of $35 or more.
• Delivery Restrictions: We do not ship outside of the United States or to P.O. Boxes. We highly recommend shipping to a secure location where someone is present at delivery to minimize the risk of package theft.
• Unclaimed Packages: Carriers leave packages without a signature at the driver’s discretion. If a carrier makes three unsuccessful delivery attempts and returns the parcel to us, the customer is legally responsible for the return transit fees and any outbound reshipping charges.
• Address Intercepts: If you request an address redirect after your package has departed our facility, you will be billed a "Package Intercept and Redirect" fee determined directly by the carrier.

 Pre-Order & Custom Batch Policy:

• Some of our specialty bars—such as our Lavender Dreams Bar and the  Essence | Probiotic & ACV Cleansing Bar—are made fresh to order. Because we utilize the traditional cold-process soapmaking method, each custom batch requires a strict 4 to 6-week curing window to ensure the bar is safe, hard, and long-lasting before it can be packaged and shipped to your door.
• By purchasing a pre-order or custom-made item, you agree to the following terms:
• Shipping Timelines: Custom and pre-order batches will ship approximately 6 weeks from your purchase date. You will receive an automated tracking confirmation email the moment your freshly cured bars are packed and handed to the carrier.
• Combined Orders: If your cart contains both in-stock items and pre-order items, your entire order will ship together once the pre-order item has finished curing. If you would like to receive your in-stock soap bars immediately, please place two separate orders: one for the available items and one for your pre-order bars.
• Cancellations: Because specialized raw materials and production begin immediately upon receiving your custom order request, pre-orders cannot be canceled, altered, or refunded once production has commenced.

Returns, Exchanges, & Damages (All Sales Final):

• Sanitary Sales Policy: Due to the handcrafted, artisanal, and personal hygiene nature of our products, all sales are strictly final. To maintain strict sanitary and cosmetic safety standards, we do not accept returns or voluntary exchanges if you change your mind regarding a scent, variant, or ingredient selection.
• Damages & Order Discrepancies: If your item arrives physically damaged during transit or your package contains an incorrect item, we will gladly issue a replacement or correct your order. You must contact our support team at kasonsmimihs@gmail.com within 14 days of delivery with your order number and photographic proof of the damage or error.

If you have any questions regarding the cure status of your upcoming batch or order details, please reach out to us at kasonsmimihs@gmail.com. We deeply appreciate your patience and your support of slow, small-batch artistry!